---
title: Services
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[![](https://www.subsequentqc.com/hs-fs/hubfs/SQClogo.png?width=240&height=70&name=SQClogo.png)](https://www.subsequentqc.com/?hsLang=en)

- [Services](https://www.subsequentqc.com/services)
- [About](https://www.subsequentqc.com/about)
- [The SQC Difference](https://www.subsequentqc.com/the-sqc-difference)
- [Contact](https://www.subsequentqc.com/contact)
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- CALL TODAY 818.940.1212

# SERVICES

SERVICING. QUALITY CONTROLLED

SERVICER AND SUBSERVICER OPERATIONAL REVIEWS

## SERVICING. QUALITY CONTROLLED

### SQC PROVIDES SERVICING QUALITY CONTROL AUDITS

Servicing QC and Subservicer/Servicer Audits are what we focus on and do best. Our clients rely on us to perform QC on their servicing portfolio to ensure the subservicer/servicer are protecting their mortgage servicing rights assets. Fannie Mae, Freddie Mac, HUD, investors, warehouse banks, and the CFPB all require servicers to continually monitor and audit servicing compliance on a monthly or quarterly basis. We deliver a servicing surveillance solution to ensure you have the tools to effectively manage performance.

 

- Targeted audits based on our identified findings, regulatory examination findings, or servicer self-identified trending/findings, which require expanded auditing.
- Summary reporting of defect rates, trending, and exception grading.
- Consolidated trending to identify systemic issues and offer recommendations for remediation.
- Best practices and benchmarking shared from our experience auditing and observing servicing operations and practices of other servicers, as well as industry resources.
- Provide management recommendations and observations from some of the best and brightest servicing minds in the industry

Monthly or quarterly audits covering multiple areas of interest such as:

- ARMs
- Bankruptcies
- Claims
- Consumer Complaints
- Customer Service
- Default Management (includes Collections, Loss Mitigation, Foreclosure, Bankruptcies)
- Escrow Administration
- FHA 203(k) Distribution Servicing
- Collections > 91 days delinquent
- Loss Mitigation/Late Stage Collections – 91+ days delinquent
- Foreclosure
- HECM
- MERS
- MIP
- New Loans
- Paid-in-Full
- Periodic Statements
- Record Retention
- REO
- Servicing Transfer

## SERVICER AND SUBSERVICER OPERATIONAL REVIEWS

### AS OVERSIGHT REQUIREMENTS OF SUBSERVICERS CONTINUE TO INCREASE, SQC PROVIDES A SOLUTION TO ASSISTING CLIENTS WITH PERFORMING OPERATIONAL OVERSIGHT.

Through regularly scheduled evaluations, you are able to evaluate and measure progress and changes impacting servicing operations.

 

- **Annual on-site reviews** of your subservicer or servicing department to evaluate current processes, propose best practices, and offer solutions to mitigate risk.
- **Operational due diligence** by interviewing management and personnel, as well as conduct a walk-through of each of the operational areas to evaluate the control environment and security measures in place.
- **Reassessment** to compare current practices against the initial on-site review, measure progress since the last review, evaluate new initiatives and system enhancements to ensure compliance with regulatory requirements.
- **Coordinated on-site reviews** available for SQC to review your subservicer in collaboration with other clients, thereby, sharing the overall costs.

## NEED SERVICING QC SUPPORT?

[Contact Us](https://www.subsequentqc.com/contact?hsLang=en)

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- [Services](https://www.subsequentqc.com/services)
- [About](https://www.subsequentqc.com/about)
- [Contact](https://www.subsequentqc.com/contact)
- [The SQC Difference](https://www.subsequentqc.com/the-sqc-difference)
- [Terms of Use](https://www.subsequentqc.com/terms-of-use)
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